Cancellations, refunds and delivery

You can cancel any time. Cancel in KAL under Settings → Account, or email us at kaldinmackrell13@gmail.com. There is no cancellation fee and no notice period.

Cancelling stops your next payment. You keep using KAL until the end of the month you have already paid for.

Free trial: there is nothing to cancel. If you don't subscribe when your 14 days end, your account is simply paused and you are never charged.

Your data after cancelling: we keep it for 12 months so you can come back and carry on, then we delete it. If you want it deleted sooner, email us and we'll do it within 30 days (see our Privacy policy).

We may pause or close an account that isn't paid for, or that breaks our Terms of use. We will tell you by email first.

KAL is paid monthly, in advance. Because you can try KAL free for 14 days before paying, we don't refund part of a month or unused days after you cancel.

We always refund our mistakes in full. If you were charged twice, charged the wrong amount, or charged after you cancelled, email kaldinmackrell13@gmail.com within 30 days with your account email and the date of the payment. We'll reply within 2 working days, and approved refunds go back to the card or account you paid with, through our payment provider, within 10 working days.

Pro Agent training sessions: Pro Agent includes 2 training sessions a month with Kaldin, booked at a time that suits you both. Sessions not used in a month don't carry over to the next month and aren't refunded. If Kaldin has to cancel a session, he'll reschedule it.

This policy doesn't take away any rights you have under South African consumer law.

KAL is online software. Nothing physical is posted or delivered to you.

Free trial: you can use KAL as soon as you sign up and confirm your email address.

After paying: your plan is switched on as soon as our payment provider confirms your card payment, usually within a few minutes. EFT payments are switched on once we see the money in our bank, usually within a working day. If KAL isn't working for you within 1 hour of paying, email us and we'll sort it out.

Your tax invoice is emailed to you after every payment.

KAL works in the web browser of any phone, tablet or computer with an internet connection. We aim to keep KAL available all day, every day. Sometimes it may be briefly unavailable for maintenance or because of a fault; we'll warn you about planned maintenance in advance.

Questions about payments, cancellations or refunds: Kaldin Mackrell, kaldinmackrell13@gmail.com.